How many time I have spoken to the character, their reactions seem not recognizing my voice.
Please check which following reaction does the character showing.
①Shows ? mark
This situation occurs by network conditions or timing.
Please try to talk for few times, and the situation has not solved, please restart the Gatebox.
If the problem has not solved by restarting the Gatebox, sorry for the inconvenience, but please contact our Gatebox Customer Support.
②The character says [didn’t hear what you have said] or [say it one more time]
Please come close to the mike and speak slowly in the louder voice.
Try to speak [Hikari-chan Ohayou-gozaimasu] to the character. If the character doesn’t respond [Ohayo], there might be a defect in the mike or sometimes the user's voice quality has some difficulty to recognize. This situation might solve by changing voice tones.
If the character still not recognize the voice, sorry for the inconvenience, but please contact our Gatebox Customer Support. https://docs.google.com/forms/d/e/1FAIpQLSeyOyRf78BbJVJzGj_EgiYLFfR84dQTfyVp3mK8t0v8FsxcYA/viewform