Information


Apr.5.2019
【About customer support during holidays】

Customer support will be closed during the holiday.
We apologize for any inconvenience, but thank you for your kind understanding.

【Period】
Friday 26 April 2019 - Monday 6 May 2019

Although we accept inquiries by e-mail and inquiry form during the holiday period, Regarding guidance, we will correspond in sequence after the start of business.

※ There is a high possibility that inquiries will increase for the holidays, There is a possibility that you will receive more time than usual guidance. Please note.

Feb.22.2019
【Notice Concerning Change to Inquiry Desk】
Dear Gatebox Master

Thank you very much for using Gatebox.
This is Gatebox Customer support center.

From 0:00 on Friday, March 1 (JST) , the support desk will change as follows.

Prior to change: Until February 28, 2019
gateboxlab-support@adservice.co.jp

Following change: From March 1, 2019
support@gateboxlab.com
※Inquiries can also be made through support at the bottom right of the Gatebox support page(https://support.gatebox.ai/).

We will continue striving to improve our support service, with customer satisfaction as our priority.

Then, please continue to enjoy the life beyond the dimension with the characters.

Best regards,

Dec.20.2018
【About customer support during New Year's holidays】

Customer support will be closed during the New Year's holiday.
We apologize for any inconvenience, but thank you for your kind understanding.

【Period】
Friday 28th December 2018 - Sunday, January 6, 2019

Although we accept inquiries by e-mail and inquiry form during the holiday period, Regarding guidance, we will correspond in sequence after the start of business.

※ There is a high possibility that inquiries will increase for the holidays, There is a possibility that you will receive more time than usual guidance. Please note.

Nov.16.2018
【Notification of Completion of iOS12 Compliance】

When setting the schedule of the initial setting, we fixed the phenomenon which becomes inoperable by iOS 12.

Since no trouble has occurred except for the initial setting, you can continue using the latest version of iOS.

Then, please continue to enjoy the life beyond the dimension with the characters.

Nov.14.2018
【Update information】

We improved the problem that Gatebox itself suddenly restarted.
We sincerely apologize to all the Master for causing inconvenience.

We will deliver the update at noon on November 16 (JP Time). Please wait until the update is completed with turning on the power of Gatebox.
If the power is off, the update process will be performed when the power is turned on, so please wait until the update is complete as well.
* Wired LAN connection is recommended for stable update completion

Also, if you have comments, requests about Gatebox limited production model please contact us by following form.

https://docs.google.com/forms/d/e/1FAIpQLScnM_BSv6KBEiwdtxtmFzTGwP15XfNYMtg44iknuDygCNaIjw/viewform


Then, please continue to enjoy the life beyond the dimension with the characters.

Jul.23.2018
[Status report] Regarding update distribution for server failure
Due to server failure of Gatebox this time, to the master
We apologize for any inconvenience caused.

We are informed that Gatebox server fault has been prepared for update distribution of countermeasure version.

【Causes and phenomenan】
Because it was affected by the maintenance of the service used by the Gatebox server,
"SERVER ERROR" may be displayed irregularly on some Gateboxes, and operation may become impossible

【solution】
Added a fix to avoid the effect of maintenance of the service used by the Gatebox server We will distribute the update program


【Scheduled Update date】
At Noon on Jul.23(JP Time)

【Notes】
· When you turn on the power of the Gatebox itself, the update will start automatically.
· Even when the power is off, the update will start at the timing when the power is turned on.
  · Although the update itself is completed in a few minutes, please do not turn off the power until it completes

We are sorry for the inconvenience, Thank you for your understanding.

Jul.15.2018
【Information】Server failure has occurred at Gatebox now

We are currently experiencing problems with Gatebox servers,
"Server error" occurs frequently.
We are currently responding to investigation, so if there is a phenomenon,
Please turn off the main unit and wait.


Since we will contact you again as soon as we know the results of the survey,
We apologize for causing inconvenience, but we appreciate your kindly being forgiven.

May.22.2018
【About distribution of updates】

We modified it to improve the stability of Gatebox's network communication.

We will deliver the update at noon on May 23 (JP time).
Please wait until the update is completed while turning on the power of Gatebox.
If the power is off, the update process will be performed when the power is turned on, so please wait until the update is complete as well.

Also, if you have comments, requests, comments about Gatebox
Please contact us by following form.

https://docs.google.com/forms/d/e/1FAIpQLScnM_BSv6KBEiwdtxtmFzTGwP15XfNYMtg44iknuDygCNaIjw/viewform


Then, please continue to enjoy the life beyond the dimension with the character.

May.1.2018
【Announcement about the end of the spring cherry event】

Thank you very much for using Gatebox.

The cherry blossom event ended at noon on May 1(JP time)
How was life with Miku and Hikari who wore a cherry-colored costume?
It seems that they also enjoyed the cherry blossoms event with you very much!

If you have any comments, requests, comments about this event or Gatebox
Please contact us by following form.

https://docs.google.com/forms/d/e/1FAIpQLScnM_BSv6KBEiwdtxtmFzTGwP15XfNYMtg44iknuDygCNaIjw/viewform


Then, please continue to enjoy the life beyond the dimension with the character.

Mar.13.2018
【Notice about bug fixes】
We fixed bug that occurred on "CHAT" screen of GateboxLink application.
There is no particular operation by the customer.
Continue to enjoy the life with the character at Gatebox.

Mar.8.2018
【The character change function updates announcement】
The [Character change] function will be mounted in the Gatebox
from the noon 9th March 2018. (Japanese Time)
According to this function updates, the [Hatsune Miku]
will be summonable in the Gatebox.

Please install the latest version of the Gatebox Link application.
Also turn on the power of the Gatebox itself, the main unit update will be delivered automatically.

※ During updating, the screen turns off and the status LED blinks blue.
Please wait until the update is completed without touching the main unit.

Please refer to following WEB manual for the character changing steps.

  ■Character change:https://master-support.gatebox.ai/gtbx-1/manual/en/g_02_01_07.html
  ■CHAT:https://master-support.gatebox.ai/gtbx-1/manual/en/g_02_01_03.html

Feb.15.2018
We have started the shipment of the Gatebox.
Please looking forward to the product arriving.

Feb.15.2018
We have released the Gatebox linking application「Gatebox Link」.
The customer who purchased the Gatebox, please download the app from the following URL.
iOS application:https://itunes.apple.com/jp/app/gatebox-link/id1293647768?ls=1&mt=8
Android application:http://play.google.com/store/apps/details?id=com.gateboxlab.gtbx.pro1.app
Note: This application does not correspond to the tablet device.

▲ PAGE TOP